Responsible Gambling at Winna

Why Safer Gambling Tools Matter

Pokies and casino games at Winna are built for entertainment, not income. The tools on this page exist to help you keep play enjoyable, stay within your means, and step back whenever you need to.

Every account holder can set limits, take breaks, or exclude entirely. These controls are free, straightforward to activate, and belong entirely to you. No one else can see or change them on your behalf.

This page is written for players in Australia. It is not promotional material: it is a practical guide to the safeguards available and where to find real support if gambling stops being fun.

Setting a Limit on Your Account

Deposit, loss and time limits work the same way at account level. Here is how to put one in place before you play your next session.

1. Log into your Winna account and open the account or responsible gambling settings.
2. Choose the type of limit you want: deposit, loss, wager or time-based.
3. Select a daily, weekly or monthly period for that limit.
4. Enter the amount or time cap you're comfortable with.
5. Confirm the change. Reductions to a limit apply immediately.
6. If you want to increase or remove a limit later, expect a cooling-off period before it takes effect. This delay is intentional and protects you from impulsive changes.

Think Before You Set the Number

Set limits based on money you can genuinely afford to lose, not on what you hope to win back. A sustainable limit is one you'd be comfortable sticking to even on a losing session.

Safer Gambling Tools Available at Winna

Each tool below serves a different purpose. Some control spending, some control time, and others stop play entirely. Use whichever combination suits how you play.

Self-Exclusion and How It Works

Self-exclusion is the strongest tool available. It closes off your account so you cannot deposit, log in or play for the period you choose.

Requesting Self-Exclusion

Contact Winna support or use the responsible gambling section in your account to request exclusion. State the length of time you want: this can be short-term or extended.

What Happens During Exclusion

• Your account is locked and you cannot log in to play.
• Marketing emails and promotional contact stop.
• Any funds in your account at the time remain accessible through withdrawal.
• Reinstatement does not happen automatically once the period ends: this gives you time to reconsider.

Self-exclusion at Winna applies to this account only. It does not register you with BetStop, which covers licensed Australian wagering operators, not offshore casino accounts.

Recognising the Warning Signs

Problem gambling can develop gradually. Knowing the signs early makes it easier to act before things become harder to manage.

Signs Worth Paying Attention To

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling items or dipping into savings to keep playing.
• Hiding how much time or money you spend from family or friends.
• Feeling irritable, anxious or low when you try to cut back or stop.
• Neglecting work, study, relationships or sleep because of gambling.

Noticing even one or two of these patterns is worth taking seriously. Using a limit or taking a break is a reasonable response, not an overreaction.

Where to Get Help Locally

Free, confidential support is available to anyone in Australia affected by gambling, whether it's your own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au. Phone and online chat support, plus resources for family and friends.
• Lifeline: 13 11 14, for crisis support and emotional distress at any hour.

These services are independent, free, and staffed by trained counsellors. You don't need to be in crisis to call: reaching out early is one of the most effective steps you can take.

Winna is for players aged 18 and over. If gambling has stopped being enjoyable, use the tools above, speak to someone you trust, or contact Gambling Help Online for support tailored to your situation.

Frequently Asked Questions

How do I set a deposit limit on my Winna account?

Open your account settings and select the responsible gambling or limits section, choose deposit limit, set a daily, weekly or monthly amount, and confirm. Reductions apply immediately, while increases require a cooling-off period before taking effect.

Can I reverse self-exclusion early if I change my mind?

No, self-exclusion runs for the full period you select and does not lift early. This delay is deliberate, giving you time away from play rather than an easy way to undo the decision mid-period.

Does self-exclusion at Winna also block other casino sites?

No, self-exclusion applies only to your Winna account. It is separate from BetStop, the national register for licensed Australian wagering operators, so other offshore accounts aren't affected by this request.

What is a reality check and why would I turn one on?

A reality check is a pop-up showing your session length and balance at intervals you set. It helps you stay aware of time and spending, especially during longer sessions when it's easy to lose track.

Who can I talk to if gambling is affecting someone I care about?

Gambling Help Online, on 1800 858 858 or gamblinghelponline.org.au, supports family and friends as well as the person gambling. The service is free, confidential and available 24 hours a day, every day.

Is there a minimum age to use Winna's safer gambling tools?

These tools are only relevant to account holders, and Winna accounts are restricted to players aged 18 and over. Age verification occurs during account checks before withdrawals are processed.